HiiVolt T&C

Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PURCHASING THE WARRANTY AS THEY AFFECT YOUR OBLIGATIONS AND LEGAL RIGHTS. The following terms and conditions apply to the purchase of extended warranties for hybrid car batteries offered by Volt Motorsports Sdn Bhd (“Volt Motorsports”, “we”, “our”, “us” and/or “HiiVolt”) on our online website (“Platform”) for the purchase by the customer (“you” or “your”).

BY CLICKING “AGREE” AT THE BOTTOM OF THESE TERMS AND CONDITIONS, THESE TERMS AND CONDITIONS (AND ANY OTHER ADDITIONAL TERMS OR POLICIES REFERENCED HEREIN OR LINKED HERETO) SHALL CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND VOLT MOTORSPORTS (“AGREEMENT”).

1. ACCEPTANCE OF TERMS

1.1. The marking of the corresponding box on the acceptance of these Terms and Conditions, including following all the steps on our Platform electronically, constitutes your acceptance of these Terms and Conditions, which shall have the same effect and validity as a handwritten signature. By accepting these Terms and Conditions, you acknowledge being a person with sufficient and of legal capacity to acquire the obligations derived from your actions through the use of the Platform, the content of which you have previously read and understood. If you do not agree to these Terms and Conditions, please do not use or continue using the Platform or purchase the Warranty.

1.2. These Terms and Conditions shall apply to every sale and purchase of the Warranties (as defined below) on the Platform. The sale and purchase of Warranties is only available to (i) individual purchasers purchasing a warranty package for their own use and (ii) individuals who are used car dealers purchasing a Warranty for and on behalf of their customers. All individuals must have attained the age of majority (eighteen (18) years and above) and have the capacity to enter into a legal and binding contract. We reserve the right to cancel or terminate the Warranty (as defined below) without any refund of monies to you if we determine that you do not meet the age requirement.

1.3. In the event you wish to purchase a Warranty(ies) for a Registered Vehicle (as defined below) on behalf of a corporate entity and/or a fleet handler, kindly contact us directly and we will offer you a package that suits your request.

1.4. Any issue not expressly provided for in these Terms and Conditions shall be understood to be under the purview of Volt Motorsports, without prejudice to the application of the provisions of current regulations.

1.5 Please note that the sale and purchase of the Warranty(ies) (as defined below) is strictly limited to our customers based in Peninsular Malaysia and is not available in Sabah and Sarawak. We reserve the right to cancel any purchase of a Warranty(ies) intended for use in these excluded states. Any refund for such cancellation shall be at our sole and absolute discretion.

1.6. Volt Motorsports operates under the brand name “HiiVolt”, and Volt Motorsports Sdn Bhd shall own all rights, titles and interests attached to “HiiVolt” and all other related intellectual properties. These Terms and Conditions do not constitute a sale agreement and do not convey to you any rights of ownership in or related to “HiiVolt” and all other related intellectual property rights belonging to Volt Motorsports Sdn Bhd.

1.7. These Terms and Condition are the exclusive property of Volt Motorsports Sdn Bhd. Any unauthorised use, reproduction, distribution and/or modification of these Terms and Conditions, in whole or in part, without our express written permission, is strictly prohibited.

2. MODIFICATIONS OF THE TERMS AND CONDITIONS

2.1. Volt Motorsports reserves the right to amend these Terms and Conditions at any time with or without any notice. You shall be solely responsible for keeping yourself informed and updated on such amendments to these Terms and Conditions. Such amendments shall be effective once they are posted on our website, and your continued use of the Platform and Warranty (regardless of an existing or new purchase), whether or not reviewed by you, shall constitute your agreement to be bound by such amendments.

3. WARRANTY COVERAGE

3.1. Subject to these Terms and Conditions, Volt Motorsports agrees to sell and provide extended warranty coverage to customers who are owners of new or used hybrid cars, specifically for hybrid car batteries and hybrid components for the Registered Vehicles (as defined below) of each customer (“Warranty”). The type of the coverage will depend on the type of Warranty purchased by you for your registered hybrid vehicle (“Registered Vehicle”) and will be set out in your Warranty certificate.

3.2. The Warranty shall only exclusively cover the hybrid car battery and its hybrid components in proportion to the coverage provided by your purchased Warranty. This Warranty does not cover any other parts, systems or components of the Registered Vehicle that is not expressly provided in the Warranty package at the time of purchase.

3.3. You acknowledge and agree that any and all hybrid car battery and/or hybrid components used as part of the services provided under the Warranty are reconditioned and refurbished as part of our commitment to sustainable practices.

3.4. We reserve the right to repair, refurbish, replace, or substitute equivalent modules, 12-Volt Battery, and other components as part of the warranty claims procedure. New replacement parts will be used only when necessary to replace a fully damaged component covered under the Warranty. We retain sole discretion to determine whether a warrantied battery, part, or component will be repaired, replaced, or refurbished, based on the package selected. We are not obligated to provide new parts or components, nor to replace them with identical items. Equivalent components may be used, in a condition consistent with the vehicle as received at the time of the warranty claim.

Duration of Coverage

3.5. The Warranty will be effective for the period specified in your warranty certificate, starting from the date of activation of the Warranty (“Warranty Period”). The Warranty Period cannot be extended or renewed after the date of purchase. Any additional warranty or warranty period must be purchased for the Registered Vehicle separately.

Eligible Vehicles

3.6. The Warranty shall only apply to hybrid vehicles that use the standard or original manufacturer-specified battery modules without any modifications. In the event the Registered Vehicle is found to not use the standard or original manufacturer-specified battery modules:

(a) We reserve the right to outright refuse to provide any service under the Warranty;

(b) Alternatively, we may impose a surcharge of MYR 1,000 and proceed with the warranty procedures.

3.7. In the event you fail to settle any outstanding surcharge fee(s) within fourteen (14) days from the date of notice, we reserve the right to terminate the Warranty package. In such an event, fifty percent (50%) of the purchase price of the Warranty may be refunded to you at our absolute and sole discretion.

3.8. The Registered Vehicle must be maintained by you in a "good" running condition as declared at the time of purchasing and/or activating the Warranty. For the purposes of this Warranty, “Good” running condition is defined as having no underlying issues, damage or faults to the hybrid battery, hybrid components, and the overall hybrid system including the warrantied items in the package at the time of purchase.

Conditions that may indicate underlying issues, damage or faults which the vehicle owner should or already be aware of, include but are not limited to:

(a) Reduced Fuel Efficiency

(b) Check Engine Light

(d) Increased Engine Noise

(e) Battery Warning Light

(f) Hybrid System Light

Any other conditions deemed fit by us will also apply. If any such issues are present, we reserve the right to refuse and reject the Warranty Claims and declare the Warranty null and void.

Furthermore, if the customer deliberately resets the hybrid system by themselves, or uses another service centre/mechanic to do so, and then purchases the Warranty claiming that no previous or underlying conditions exist, we reserve the right to refuse and reject the Warranty. We will detect such deliberate actions due to the extensive damage to the hybrid battery and components that can occur from one or multiple resets. In these situations, we reserve the right to refuse and reject the Warranty Claims and declare the Warranty null and void.

Commercial Vehicles

3.9. You acknowledge that the Warranty does not cover hybrid vehicles that are used for commercial purposes. In these Terms and Conditions, “commercial purposes” includes, but is not limited to, the following:

(a)Ride Sharing or Ride-Hailing Services;

(b)Taxis or Limousines;

(c)Delivery Services;

(d)Rental Vehicles; or

(e)Fleet Vehicles

3.10. In the event you wish to use the Registered Vehicle as a commercial vehicle, you must declare it to us at the time of purchase and we are able to offer you a standard twelve (12) month warranty at a different price.

3.11. If the Registered Vehicle is discovered to be used for commercial purposes at any time during the Warranty Period without prior notification to us, the Agreement shall be terminated with immediate effect without any refund of monies to you and the Warranty will thereafter be null and void and be of no further effect.

4. PURCHASE OF WARRANTY

4.1. The price for each Warranty package shall be the amount as displayed on our Platform at the time of purchase (which may be revised or updated from time to time) and does not include Sales and Service Tax (SST) and any other applicable taxes or fees. The final amount payable, inclusive of taxes or fees, will be displayed on the payment page of the Platform.

4.2. All prices of the Warranty packages are listed in Ringgit Malaysia (MYR).

Purchase Procedure

4.3. To purchase a Warranty package on the Platform, you must perform the following steps:

(a) You select the desired warranty package on the Platform;

(b) Once you have chosen the desired package and wish to proceed, these Terms and Conditions will appear. You shall read the Terms and Conditions and signify your consent by ticking the button below;

(c) Once you have consented to the Terms and Conditions, the final amount to be paid shall be displayed on the Platform. If you agree, you can click the “Make Payment” button and be directed to a third payment gateway, Stripe. On the Stripe platform, you will be required to enter your personal and bank details as required, the completion of which is essential to complete the purchase of the Warranty through the Platform; and

(d) Once payment has been made, you will receive an email from us requesting for you to provide the relevant information and documentation via email in order to activate the Warranty, as provided in Clause 4.6 below.

4.4. For payments made on the Platform, we will be using a third payment gateway, Stripe. Kindly follow the instructions provided on the Stripe platform in order to make payment.

4.5. You shall bear any and all applicable charges or fees applied by your bank or other payment institution as a result of us processing your payment.

Activation of Warranty

4.6. Upon the purchase and payment of the Warranty on the Platform, you will receive and email from Volt Motorsports requesting for information and/or supporting documents to activate the Warranty package. The documents required to be sent through email are as follows:

(a) National Registration Identity Card (NRIC)

(b) A copy of the Registered Vehicle’s motor vehicle tax

(d) A snapshot or a picture of the Registered Vehicle’s dashboard indicator panel with the Odometer Reading. The snapshot or picture will have to show the date and time that the snapshot or picture was taken.

Please ensure that the documents provided are visible and clear. In the event the documents are not visible or clear, we reserve the right to request for more documents.

4.7. Once the documents have been submitted, we will review and verify the documents within three (3) working days from the date of submission.

4.8. If the activation process is successful, a digital warranty certificate bearing the customer details, warranty package, warranty duration, six (6) month battery service window period, vehicle registration number and a warranty certificate serial number will be provided to you via email.

4.9. The fulfilment of the above requirements will activate the Warranty. Prior to the Warranty activation, you must ensure that the Registered Vehicle has a minimum mileage of two-hundred-kilometre (200km) and a fourteen (14) days exclusion period starting from the date of Digital Warranty Issuance.

4.10. In the event you fail to provide the documents required, the Warranty may not be activated due to insufficient information for our verification. Failure to initiate and activate the Warranty within fourteen (14) days will render the Warranty void and you shall be entitled to a full refund as provided in Clause 7 below.

4.11. For BMW warranty packages, eligibility screening will be conducted as part of the warranty activation process. Upon purchase and submission of the required documents, Volt Motorsports will assess the eligibility of the vehicle model for the selected warranty package.

If the vehicle is determined to be ineligible for the warranty, Volt Motorsports reserves the right to decline the purchase. In such cases, a refund will be processed in accordance with our Refund Policy.

Electronic Contracting

4.12. These Terms and Conditions shall constitute a LEGALLY BINDING WRITTEN CONTRACT between you and Volt Motorsports.

4.13. In accordance with the provisions of the applicable regulations, contracts entered into electronically will produce all the effects provided for by the legal system when consent and the other requirements necessary for its validity as provided under the Electronic Commerce Act 2006.

4.14. For these purposes, you acknowledge that the monitoring of all phases of the purchase process, the payment of the Warranty and the ticking of the acceptance box below shall constitute your express consent towards a mutual intention to contract and transact with Volt Motorsports.

5. EXECUTION OF A WARRANTY CLAIM

5.1. In the event of damage or defect in the hybrid system of the Registered Vehicle, you shall notify Volt Motorsports within five (5) days of knowledge of hybrid system failure (“Claim Notification”). Before initiating a warranty claim, you are required to inspect your vehicle for the suspected damages or defect and refrain from using the Registered Vehicle to prevent extensive damage. Once done, you are to initiate a claim by following the steps provided under the “Claim” tab on the Platform and provide the following information and/or supporting documentation:

(a) Your full name;

(b) Phone Number;

(d) Warranty Certificate Number;

(e) Vehicle Registration Number;

(f) Reported Mileage; and

(g) Images of Diagnostic Trouble Codes, Copy of Diagnostic Report and/or Picture of Registered Vehicle’s Dashboard Panel with Odometer Reading and Hybrid system indicator lights displaying “CHECK HYBRID SYSTEM, STOP THE VEHICLE IN A SAFE PLACE IMMIDIATELY” (This message is vehicle specific).

In the event you require further assistance or guidance, kindly contact the Customer Service provided under Clause 12.

5.2. Upon receiving the Claim Notification, Volt Motorsports will check and verify the validity of the Warranty and whether the reported issue is covered under the terms of the Warranty. If the issue reported is determined to be covered, Volt Motorsports will authorise the repair or replacement of the defective component.

5.3. The repairs or replacement (as the case may be) shall be carried out in an authorised service centre (“Service Centre”) that will be allocated to you by Volt Motorsports. You may contact and arrange your own towing service for the Registered Vehicle to be towed to the Service Centre, in which the expenses shall be borne by you and will not be reimbursed by Volt Motorsports. In the event that you request for Volt Motorsports to arrange for the towing service, you shall provide the Registered Vehicle’s location and any other relevant information to facilitate the towing request. The towing service will be provided at a chargeable fee and will be billed separately to you. Payment towards the towing fee shall be made to Volt Motorsports Sdn Bhd’s bank account as follows:

(a) Bank: Alliance Bank Malaysia

(b) Bank Account No.: 120150013049567

5.4. Upon receiving the Claim Notification from you, we will endeavour to process and respond to the said claim within twenty-four (24) hours from the time of notification. Any Claim Notification received on weekends or public holidays will be processed and reviewed on the next business day. Any repairs or replacement will be completed at the Service Centre within five (5) to seven (7) working days, subject to availibility of parts and the Service Centre's schedule. We will inform the customer if we need a longer time to fix the problem. We are under no obligation to ensure that the repair or replacement will be completed on an immediate or upon demand basis.

5.5. In the event a Claim Notification is denied, Volt Motorsports will provide you with a written explanation outlining the reasons for the denial. You have the right to appeal the denial within fourteen (14) days by providing additional information or documentation to support the claim.

6. MATTERS NOT COVERED UNDER WARRANTY

6.1. Before sending the Registered Vehicle to the Service Centre for any Warranty covered repairs or replacements, you are liable to identify and repair any matters that are not covered under the Warranty (“Non-Covered Matters”).

6.2. Once the Registered Vehicle has been sent to the Service Centre, an inspection will be conducted. In the event the inspection discovers any issues relating to Non-Covered Matters which may interfere or impact the repair or the replacement of the hybrid High-Voltage Battery or its related component that is covered by the Warranty, you will be notified and no Warranty-covered repair or replacement work will be carried out by Volt Motorsports. Examples of Non-Covered Matters that may interfere include, but are not limited to, unrelated engine issues, transmission malfunctions, or structural damage affecting the hybrid system.

6.3. In the event of Clause 6.2, you must address and repair any Non-Covered Matters before the Service Centre is able to conduct any Warranty-covered repairs. You may repair the Non-Covered Matters at a service centre of your choice or at the Service Centre, either of which all additional costs and expenses shall be borne by you.

6.4. The Service Centre reserves the right to refuse Warranty-covered repairs if the repairs for the Non-Covered Matters have not been addressed or duly carried out. Volt Motorsports or the Service Centre will not be liable for any delays in warranty service as a result of the need to fix Non-Covered Matters. Furthermore, we reserve the right to refuse the Warranty and classify it as null and void if you persistently refuse to address the Non-Covered Matters that interfere with the warranty claims. You will be given a maximum of fourteen (14) days to rectify these issues.

6.5. In the event you choose to repair the Non-Covered Matters at a service centre of your choice, and issues with the warrantied items persist due to improper repairs, we reserve the right to refuse and reject the Warranty Claims and declare the Warranty null and void.

7. REFUND OF WARRANTY PACKAGE

7.1. In the event you fail to activate your Warranty within fourteen (14) days from the date of purchase, you are entitled to cancel the Warranty and request a full refund from Volt Motorsports.

7.2. All refund processed will be subjected to two percent (2%) administrative fees and three percent (3%) bank transaction charges.

7.3. To request for a refund, you must submit a written notice of cancellation to Volt Motorsports via email at support@hiivolt.com. The refund, if approved at our sole and absolute discretion, will be processed within seven (7) working days from the date the cancellation request is received.

7.4. You shall not be entitled to any refund, in whole or in part, of any purchase of Warranty if the Warranty has been duly activated.

7.5. For BMW warranty packages, refunds will be applicable if the vehicle is deemed ineligible for the warranty during the eligibility screening process. Refunds will be processed within seven (7) working days from the date of the eligibility decision, subject to any applicable administrative fees and transaction charges as outlined in clause 7.2.

7.6. Customers will be notified promptly of the ineligibility decision and the refund process will be initiated automatically. For further details, please refer to the Warranty Activation section.

7.7. Null and Void: The Warranty will be declared null and void if significant underlying issues are discovered or if the vehicle owner has deliberately misrepresented the vehicle's condition. This will be deemed as fraudulent. Conditions that may lead to a null and void status, as detailed in section 3.8, are included here and further elaborated in the Warranty Exclusions clause.

8. CUSTOMER’S OBLIGATIONS

8.1.1 During the course of the Warranty Period, you shall observe the following:

(a) Maintain the Registered Vehicle in accordance with the manufacturer’s recommended maintenance schedule;

(b) Maintain the Registered Vehicle in accordance with the six (6) month mandatory battery service schedule provided by Volt Motorsports. Adhering to this schedule is compulsory; The mandatory battery service will require a duration of one (1) to three (3) working days to be completed. This service includes a health check, cleaning, testing, and any necessary maintenance to ensure optimal battery performance and warranty compliance.

(c) Retain and provide, upon request, all maintenance records, receipts and/or any other documentation necessary to substantiate the Registered Vehicle’s maintenance history; and

(d) Cooperate with Volt Motorsports during the claims process, which includes but is not limited to, providing access to the vehicle for inspection and providing any requested information.

9. WARRANTY EXCLUSIONS

9.1.1 You agree and acknowledge that the following incidents or circumstances shall cause and render the Warranty to be non-claimable or null and void:

(a) The improper removal or installations conducted by individuals or service centres that are not authorised by Volt Motorsports;

(b)The Registered Vehicle being involved in any accidents which affects the hybrid battery and/or the hybrid components;

(d) Any unauthorised repairs, tampering, altering, opening of the battery or removal or damage to the warranty stickers found on the battery;

(e) The reinstallation of the battery into an unregistered vehicle;

(f) The defect or damage to the battery or its component is due to poor vehicle maintenance, stalling engine, transmission failure, cylinder misfires, low engine oil, low inverter coolant, failed inverter pump or driving when the engine is not operating properly;

(g) The exposure of the Registered Vehicle to fire, flood, harsh weather conditions, chemicals and/or any other unusual event in which the battery’s environment may be compromised;

(h) The attachment of any unauthorised accessory to the battery;

(i) The defect or damage to the battery or its component due to water and/or any other liquid intrusion into the Registered Vehicle’s hybrid battery area;

(j) Physical damage to the battery after the repair or replacement of the hybrid battery or its hybrid components;

(k) The Registered Vehicle is used as a commercial vehicle without prior notification to Volt Motorsports;

(l)The Registered Vehicle running out of fuel or failure of the fuel pump;

(m) Any modifications or bypass of the Registered Vehicle’s system that is not in accordance with the manufacturer’s specifications;

(n) A lack of fuel or petrol in the Registered Vehicle which have caused an engine system shutdown and resulted in a hybrid system failure;

(o) Continuous use of the Registered Vehicle after the hybrid system indicator lights in the dashboard shows “Hybrid System Failure,” (vehicle specific) resulting in extensive damage to the hybrid battery and hybrid components, and not reporting the damage within five (5) days as per our claim notification requirements.

(p) Multiple intentional resets performed on the vehicle's hybrid system to conceal underlying issues, damage, faults and defects and comply with our requirements on the Eligible Criteria, or any deliberate misrepresentation of the vehicle's condition at the time of Warranty purchase. This includes clause 3.8 and clause 7.4.

(q) On the customer’s first warranty claim, during our testing and analysis, if the voltage bar chart on the Registered Vehicle’s hybrid system indicator shows a rapid drop or sudden increase while driving, this indicates underlying damage. This behaviour suggests extremely low energy levels, which are not considered normal. Such conditions may point to pre-existing or underlying damage before purchasing the warranty package, and as a result, we reserve the right to reject the claim and consider it null and void.

(r) Our warranty seal is tampered with or broken during the next visit/claim.

(s) Failure to comply with the mandatory six (6) months battery service may result in outright rejection of warranty claims or the Warranty being considered null and void.

(t) Any issues arising from Non-Covered Matters, including but not limited to unrelated engine issues, transmission malfunctions, or structural damage affecting the hybrid system.

(u) Neglect or improper use of the Registered Vehicle, including but not limited to, failure to address known issues or warning lights prior to seeking Warranty service.

(v) In the event a customer chooses to repair any non-covered matters at a service centre of his choice as in clause 6.4 and clause 6.5 and issues with the warrantied item persists due to improper repairs.

(w) Any fraudulent activities, including but not limited to those specified above, related to claims under the purchased hybrid battery warranty package.

10. MINIMUM MILEAGE

10.1. You acknowledge that the Registered Vehicle must be driven a minimum of three hundred (300) kilometres per month and for more than thirty (30) consecutive days during the Warranty Period. In the event you fail to comply with this requirement, the Warranty will be cancelled and rendered null and void.

10.2. If you anticipate and/or foresee that you are unable to meet the minimum mileage requirement provided in Clause 10.1 above, you are required to inform us in advance for advice and assistance. You may be required to provide any and all supporting document as may be necessary to support your claim.

11.TRANSFER OF WARRANTY

11.1. This Warranty is transferable to a new purchaser of the Registered Vehicle, provided that the original purchase has complied with the terms and conditions to ensure the validity of the Warranty.

11.2. To initiate the transfer of the Warranty, you must request for a Consent to Transfer Form from us via email and provide the following documentation to us within thirty (30) days of the sale or transfer:

(a) A duly completed Consent to Transfer Form which will include your full name, contact information, details of the Warranty certificate and consent to transfer;

(b) A proof of sale and/or transfer between you and the new purchaser; and

11.3. Pursuant to Clause 11.2, you can submit the documents to Volt Motorsports via email at support@hiivolt.com.

11.4. In the event the documentation submitted is satisfactory, we will provide an acceptance form (“Acceptance Form”) to the new purchaser as provided under Clause 11.5 below.

New Purchaser’s Obligations

11.5. Upon approval of the transfer of Warranty, the new purchaser of the Registered Vehicle is required to sign the Acceptance Form to finalise the transfer of the Warranty. The duly signed Acceptance Form must be returned to us together with all other supporting documents and information, such as the new purchaser’s contact information and the updated ownership details of the Registered Vehicle.

Effectiveness of Transfer

11.6. Once the Acceptance Form has been signed and returned, we will provide an updated digital warranty certificate containing the new purchaser’s details to the new purchaser indicating that the transfer of the Warranty has become effective. Upon the effect of transfer, the new purchaser will assume all rights and obligations under the Warranty as provided in this Terms and Conditions.

Warranty Exclusions and Conditions

11.7. All exclusions and terms as set forth in this Terms and Conditions shall apply to the new purchaser similarly to you. The new purchaser shall comply with the requirements as specified in this Terms and Conditions to maintain Warranty coverage.

No Extension of Warranty Period

11.8. The transfer of the Warranty does not extend or renew the original Warranty Period. The Warranty will continue to be effective and valid for the remaining duration of the Warranty Period commencing from the date the Warranty package is activated.

12. CUSTOMER SERVICE

12.1. Volt Motorsports has a customer service available for you, in which due attention will be given to all Claim Notifications, inquiries, queries and any other issues related to the Warranty and/or Warranty-covered matters for a Registered Vehicle(s). Our Customer Service is available as per the hours provided on our Platform.

12.2. You can reach our Customer Service through the following contact channels:

- - - Phone: 014-3595900
    - Email: support@hiivolt.com
    - Online Platform: https://hiivolt.com/

12.3. Once we have received any contact or query from you, we aim to respond to any Claim Notification, inquiries, queries and any other issues received within twenty-four (24) hours. Any Claim Notification received on weekends or public holidays will be processed and reviewed on the next business day.

13. INDEMNIFICATION

13.1. You shall be solely responsible for any damage or loss caused to Volt Motorsports, its subsidiary or affiliated companies, associated companies, licensors, directors, officers, representatives, associated service providers and our subcontractors, other users of the Platform, or any other connected individual or legal entity as a result of your breach or violation, whether directly or indirectly, of the terms of these Terms and Conditions.

13.2. You hereby agree to defend, indemnify, keep indemnified and hold harmless Volt Motorsports, its subsidiary or affiliated companies, associated companies, licensors, directors, officers, representatives, associated service providers and subcontractors, or any other connected individual or legal entity, against any and all costs, claims, liabilities, losses and/or damages arising out of or in connection with your breach or violation, whether directly or indirectly, of these Terms and Conditions or your use or misuse of the Platform.

13.3. Volt Motorsports reserves the right, at your expense, to exercise exclusive and sole control over the defence, of any matter subject to indemnification by you.

14. NOTIFICATIONS

14.1. All communications between Volt Motorsports and you regarding the purchase of the Warranty, usage of the Platform and/or any other matters will be made in writing and in accordance with the communication procedures established in these Terms and Conditions.

15. CONFIDENTIALITY AND DATA PROTECTION

15.1. In accordance with the provisions of the Personal Data Protection Act 2010 on the protection of personal data and guarantee of digital rights, all personal data provided by you during the use and/or purchase done on the Platform will be treated in accordance with the provisions of the Privacy Policy, which you must expressly accept in order to purchase on the Platform.

15.2. Please refer to our Privacy Policy on our Platform for more detail.

16. SEVERABILITY

16.1. All the clauses of these Terms and Conditions must be interpreted independently and autonomously. In the event any clause or provision of these Terms and Conditions are held to be illegal, null and/or enforceable under any enactment, legislation rule of law, or court order, such term or provision or part shall to the extent that it has been held to be illegal or unenforceable, be severed and deemed not to form part of these Terms and Conditions. The affected clause or clauses will be replaced by another or others that preserve the effects pursued by the Terms and Conditions of the Platform.

17. APPLICABLE LEGISLATION AND COMPETENT JURISDICTION

17.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia.

18. DISPUTE RESOLUTION

18.1. In the event any dispute, difference, claim or question arises from disputes that arise online in regards to consumer matters, you can contact Volt Motorsports’ Customer Service indicated in Clause 12 to inform of such dispute, difference, claim or question. You and Volt Motorsports will commit to seeking an amicable solution by negotiation.

18.2. In the event the dispute, difference, claim or question fails to be settled through negotiation, the parties agree to submit to the exclusive jurisdiction of the Courts of Malaysia.

19. MISCELLANEOUS

19.1. Headings: The headings of the different clauses are for information only, and will not affect, qualify or expand the interpretation of these Terms and Conditions. Volt Motorsports reserves the right to modify these Terms and Conditions, in whole or in part, as set out in Clause 2.

19.2. Waiver: The non-exercise or enforcement by Volt Motorsports of any right or provision contained in these Terms and Conditions do not constitute a waiver of the same unless acknowledgement and agreement are expressed in writing.

19.3. Acknowledgement and Agreement: You acknowledge and agree that you have read and understood these Terms and Conditions.

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