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SERVICES

Hybrid Battery Warranties

Hybrid Battery Issues and Claim Review Process

If you suspect an issue with your hybrid battery system, please report it within 5 days of discovering the problem. Warranty claims will be reviewed within a minimum of 24 hours. Claims submitted over the weekend or public holidays will be reviewed on the next available business day.
PURCHASE
ACTIVATION
CLAIMS

"FREE" 6-Month Battery Service Requirement!

To maintain your HiiVolt warranty, a mandatory six (6) month, scheduled battery service must be completed. This service includes a health check, cleaning, testing, and any necessary maintenance to ensure optimal battery performance and warranty compliance. (T & C Applies)

Complete your warranty claim in 3 simple steps

1

DIAGNOSIS

If a warning light appears on your dashboard and you suspect an issue with the hybrid battery, please have your vehicle diagnosed before starting a warranty claim. You can visit a local mechanic for a diagnostic scan or use your personal code scanner. Be sure to provide pictures of all diagnostic codes from either source. If diagnostic codes are unavailable, you may upload a picture of your dashboard panel showing the odometer reading and hybrid system warning lights.

2

GATHER INFORMATION

Collect all the necessary warranty information (detailed below) and complete the warranty claim form on our platform. A trained warranty service advisor will verify and process your claim, or provide tech support if the codes are not related to the hybrid battery or its components. Please note that missing information on the form may delay the processing of your claim.

3

START A CLAIM

Based on the diagnostic information you’ve provided; we will determine if your hybrid battery or components has failed and whether it qualifies for a warranty claim. If your warranty is still active, we will schedule a repair or replacement at one of our authorized service centers. You can contact our customer service for towing assistance, or arrange your own towing. If you are within a short distance of our service center, you may also drive your vehicle to us.